3400 Responsible Gaming — Play Smart, Live Balanced
3400 is committed to ensuring every user enjoys their gaming experience in a healthy and controlled way. This page provides guidelines, self-control tools, and support information for those who need help.
3400's Commitment to Healthy Gaming
At 3400, we believe online gaming should be a source of fun and entertainment — not stress, financial strain, or disruption to everyday life. Our commitment to responsible gaming goes beyond a written policy; it's built into the way we design and manage this platform for our Malaysian users.
We provide control tools accessible directly through your account settings, clear information on the risks involved, and encourage every user to set personal boundaries before they start playing. If at any point you feel that your gaming habits are starting to have a negative impact on your life, 3400 is here to help you take the steps you need.
Recognise the Signs of Risky Behaviour
Recognising the early signs is the first step toward regaining control. Here are some signals that your gaming habits may need attention:
You frequently spend more than you planned, or borrow money to keep playing.
You find it hard to leave a gaming session even when you had planned to stop.
Work, family, or social relationships are starting to suffer because too much time is being spent on gaming.
Gaming is being used as a way to cope with stress, anxiety, or other negative emotions.
If you recognise yourself in any of the situations above, the best step is to pause and make use of the control tools provided by 3400, or to seek professional support.
How to Set Effective Time and Budget Limits
Setting limits before you play is a best practice we encourage for all 3400 users. Clear limits help you enjoy gaming without exceeding your financial means or time.
Practical steps you can take:
- Set a fixed budget for each session — decide on a maximum amount in MYR you are comfortable spending before you log in. Treat this as an entertainment expense, not an investment.
- Set a play time limit — use a timer on your phone or the session limit feature in your account settings. When the time is up, end the session regardless of the outcome.
- Don't chase losses — if you have hit your loss limit for the day, stop. Trying to chase losses within a single session is one of the riskiest habits in gaming.
- Take regular breaks — take breaks between sessions. Continuous play without rest can impair your judgement.
- Review transaction history — regularly review your deposit and betting history in your 3400 account dashboard to make sure your spending stays within control.
Self-Control Tools Available on the 3400 Platform
The 3400 platform offers several self-control features that you can activate directly through your account. These tools are designed to give you full control over your gaming experience:
Set daily, weekly, or monthly deposit limits on your account. Once a limit is reached, no further deposits can be made until the next reset period.
Choose to pause your account for a set period — whether it's a few days or a few weeks. During this break, you won't be able to log in or place any bets.
If you need a longer break, you can apply for self-exclusion, which will block access to your account for an extended period. Contact 3400 support to get the process started.
To access or activate any of the features above, log in to your account and go to Account Settings, or contact our support team for immediate assistance.
Minor Protection
The 3400 platform is a service strictly limited to individuals aged 18 and above. We take our responsibility to prevent underage access seriously and have put in place a number of measures to this end:
- Age verification is mandatory during the account registration process.
- Identity verification documents (MyKad or passport) are required before the first financial transaction is approved.
- Immediate suspension of any account suspected to be owned or used by a minor.
If you are a parent or guardian, we encourage you to use parental control software on shared devices to prevent children from accidentally accessing online gambling platforms. If you suspect a 3400 account is being used by a minor, please report it to our support team immediately.
Maintain Life Balance and Seek Help When You Need It
Online gaming is one of many entertainment options — it should not dominate your life. We encourage 3400 users to maintain a healthy balance between gaming, work, family, and other social activities.
Tips for staying in control:
- Make time for quality moments with family and friends offline.
- Make sure essentials like food, bills, and savings are not affected by your gaming spending.
- Keep a healthy sleep routine and avoid playing when you are tired or under stress.
- Treat gaming as a reward after fulfilling your responsibilities, not the other way around.
If you or someone you know needs help with a gambling problem, we strongly encourage you to seek professional support. You can reach out to mental health helplines or relevant counselling services in Malaysia. The 3400 support team can also help connect you with the right resources — contact us at [email protected] or through the help centre in your account. For general enquiries, please also visit our FAQ page.
Play Calm, Play Smart
If you need help managing your gaming habits or want to find out more about the self-control tools on the 3400 platform, our team is here to help.