3400 Privacy Policy — How We Protect Your Data
User privacy is a top priority at 3400. This policy clearly outlines what information we collect, how it is used and the protective measures we take to keep your personal data secure.
Effective Date: 1 January 2026 | Version: 2026-01
1. Information We Collect
When you register or use the 3400 platform, we collect various types of information to ensure a secure, efficient and personalised experience for Malaysia users. The types of information collected are as follows:
Account Information
During registration, you are required to provide your full name, date of birth, phone number, email address and username. This information is used to verify your identity, process transactions and manage your account.
Device & Browser Information
We collect technical information such as device type, operating system, web browser, IP address and access time. This data helps us identify technical issues, prevent fraud and ensure platform compatibility across various mobile devices.
Payment Information
All transactions on 3400 are conducted in Malaysian Ringgit (MYR). We record deposit and withdrawal details including your chosen payment method (TNG eWallet, FPX, local banks), amount, date and transaction status. Full bank account numbers or card details are not stored in our system — only the information necessary to verify a transaction is retained.
Usage Data
We record in-platform activity such as games played, bets placed, session duration and account setting preferences. This data is used to improve the user experience and detect any unusual activity.
2. How We Use Your Information
Information collected by 3400 is used solely for legitimate purposes directly related to platform operations. We do not sell or rent your personal data to any third party for marketing purposes.
Your information is primarily used for:
- Identity verification and account security — ensures that only the verified account owner can access the platform.
- Financial transaction processing — verifies MYR deposits and withdrawals processed through local payment methods.
- Customer support — enables the 3400 support team to resolve account or technical issues more efficiently.
- Legal compliance — meeting applicable legal requirements, including anti-money laundering compliance.
- Platform improvements — analyses usage patterns to improve platform functionality and the overall user experience.
- Service communications — sending important notifications related to your account, security or changes to our services.
3. Cookies & Tracking
3400 uses cookies and equivalent tracking technologies to enhance the user experience and maintain secure login sessions. Cookies are small data files stored on your device when you visit our website.
Types of cookies we use:
- Session Cookies — keeps you logged in during an active session and saves your temporary preferences.
- Security Cookies — detects suspicious login attempts and protects your account from unauthorised access.
- Functional Cookies — remembering your language preferences, account settings and display preferences between sessions.
- Analytics Cookies — aggregates data on how users interact with the platform for internal improvement purposes.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality, including your ability to log in and maintain a secure session.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
3400 user data is stored in protected server environments with strict access controls. We apply encryption during data transfers and for storing sensitive information such as passwords and payment details.
The security measures we have in place include:
- HTTPS encryption for all communications between your browser and our servers.
- Strict internal access controls — only authorised personnel are permitted to access user data.
- Continuous system monitoring to detect and respond to security threats.
- Deletion or anonymisation of data that is no longer needed, in accordance with our records retention policy.
Third-Party Sharing
3400 does not sell, rent or disclose users' personal information to third parties for commercial purposes. Information is only shared in the following limited circumstances:
- Payment processors — transaction details are shared with local payment providers (such as banks and digital wallet operators) as required to complete your MYR transactions.
- Legal compliance — we may disclose information to the relevant authorities when required by law or court order.
- Protection of 3400's rights — in cases involving fraud investigations or terms violations, relevant information may be shared with legal counsel or the appropriate authorities.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a 3400 platform user, you have the following rights regarding your personal data:
- Right to Access — you may request a copy of the personal information we hold about you through the in-platform support channel.
- Right to Rectification — if your information is inaccurate or out of date, you can update it through your account settings or by contacting 3400 support.
- Right to Erasure — you may request the deletion of your account and associated personal data. Please note that certain transaction records may need to be retained for a specified period to meet legal compliance requirements.
- Right to Object to Marketing — you may opt out of promotional communications at any time through your account notification settings.
Privacy Policy Updates
3400 reserves the right to update this Privacy Policy from time to time to reflect changes in our services, legal requirements or industry best practices. Users will be notified of any material changes via in-platform notifications. Continued use of the platform after the effective date of any changes will be considered acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns or requests regarding your data privacy on the 3400 platform, you can reach our support team via the in-account help centre or by emailing [email protected]. For answers to common questions, you can also visit our FAQ page.
Your Data is Safe with 3400
We are committed to protecting every user's privacy. Register an account today or visit our FAQ for more information on account and payment security.